SHIPPING POLICY

Earths Embrace ships anywhere within Australia. Our shipping currently is based on weight - 500g $7.95, 1kg $10.95 and 3kg $13.95 and 5kg plus $17.95 anywhere else in Australia (Prices will change in future). All items are sent with the regular e-tracking service, please allow approximately 5 - 7 days for delivery, a confirmation will be sent via email once your payment has been finalised. 

 

We offer free delivery within Sydney with orders over $150 (not Australia wide at this time). Free Pickup available at our warehouse office location.

Unfortunately we are unable to ship products to customers outside of Australia at this time.

RETURN POLICY

We accept all returns within the ACCC Consumer guarantee guidelines. Any items that arrive broken or faulty will be replaced when notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph within 7 days at earthsembrace.com.au and the item will be promptly replaced.

Unfortunately we do not refund on items if you are unhappy with your purchase.

For hygiene reasons we cannot accept any returns on personal care and intimate products.

PAYMENT METHOD

We currently accept Paypal and Credit Cards. You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

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